Privacy Policy

This Privacy Policy explains how omnionex d.o.o. ("we", "us", or "our") collects, uses, and protects your personal information when you visit our website or use our services. We are committed to protecting your privacy and ensuring transparency about our data practices.

Last updated: 15 January 2026

Data Controller Information

omnionex d.o.o. is the data controller responsible for your personal data. Our contact details are:

  • Company: omnionex d.o.o.
  • Registration Number: 684239715
  • VAT Number: HR68521479364
  • Address: Branimirova ulica 113, 10942 Zagreb, Croatia
  • Email: privacy@omnionex.top
  • Phone: +385 12709288

Data Collection

We collect and process various types of personal data to provide our digital learning community engagement services effectively. The data we collect includes information you provide directly to us and information automatically collected when you use our website and services.

Information You Provide to Us

When you interact with our services, we may collect the following personal data that you voluntarily provide:

  • Contact information (name, email address, phone number, postal address)
  • Professional information (job title, organisation, educational institution details)
  • Communication preferences and consent records
  • Information provided in forms, surveys, or correspondence
  • Service-related information when you enquire about or use our services

Information Automatically Collected

When you visit our website, we automatically collect certain technical information:

  • Device information (IP address, browser type, operating system)
  • Usage data (pages visited, time spent, click patterns)
  • Referral sources and website navigation patterns
  • Location data (general geographic location based on IP address)

How We Use Your Information

We use the personal data we collect for legitimate business purposes related to providing our digital learning community engagement services. How we use your data depends on how you interact with our services and the legal basis for processing.

Service Provision and Communication

We use your information to:

  • Provide our digital learning community engagement services
  • Respond to your enquiries and provide customer support
  • Communicate about our services, updates, and relevant educational insights
  • Process service agreements and manage our business relationship
  • Deliver training, consultation, and ongoing support services

Website Improvement and Analytics

We analyse website usage to:

  • Improve our website functionality and user experience
  • Understand how visitors interact with our content
  • Optimise our services and develop new offerings
  • Ensure website security and prevent fraud

Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner.

For detailed information about our use of cookies, please refer to our Cookie Policy.

Legal Basis for Processing

Under the General Data Protection Regulation (GDPR), we process your personal data based on the following legal grounds:

  • Legitimate Interest: Processing necessary for our legitimate business interests in providing educational services and improving our offerings
  • Contract: Processing necessary to perform our service agreements with you
  • Consent: Where you have given specific consent for marketing communications or cookie usage
  • Legal Obligation: Processing required to comply with legal requirements

Data Sharing and Third Parties

We may share your personal data with trusted third-party service providers who assist us in delivering our services, but only to the extent necessary and under appropriate data protection agreements.

Service Providers

We may share data with:

  • Technology service providers for website hosting and maintenance
  • Analytics providers (such as Google Analytics) for website performance analysis
  • Communication service providers for email delivery and customer support
  • Professional service providers (legal, accounting, consulting)

Legal Requirements

We may disclose your information when required by law, legal process, or to protect our rights, property, or safety, or that of others.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected and to comply with legal obligations. Our data retention periods vary depending on the type of information and the purpose for processing.

Retention Periods

  • Contact and enquiry data: Retained for up to 3 years after last contact
  • Service-related data: Retained for the duration of our business relationship plus 7 years for legal compliance
  • Website analytics data: Retained for up to 26 months
  • Marketing consent records: Retained until consent is withdrawn plus 1 year for compliance purposes

Your Rights

Under GDPR and applicable data protection laws, you have several rights regarding your personal data. These rights allow you to control how your information is processed and ensure transparency in our data handling practices.

Your Data Protection Rights Include

  • Right of Access: Request copies of your personal data and information about how it's processed
  • Right to Rectification: Request correction of inaccurate or incomplete personal data
  • Right to Erasure: Request deletion of your personal data in certain circumstances
  • Right to Restrict Processing: Request limitation of how we process your data
  • Right to Data Portability: Request transfer of your data to another organisation
  • Right to Object: Object to processing based on legitimate interests or for direct marketing
  • Rights Related to Automated Decision-making: Protection against solely automated decision-making

Exercising Your Rights

To exercise any of these rights, please contact us using the details provided in the contact section below. We will respond to your request within one month and may request additional information to verify your identity.

Data Security

We implement appropriate technical and organisational security measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Our security measures include:

  • Encryption of data in transit and at rest
  • Access controls and authentication measures
  • Regular security assessments and updates
  • Staff training on data protection and security practices
  • Secure data storage and backup procedures

International Data Transfers

We primarily process data within the European Economic Area (EEA). If we transfer your data outside the EEA, we ensure appropriate safeguards are in place, such as adequacy decisions or standard contractual clauses approved by the European Commission.

Children's Privacy

Our services are not directed at children under 16 years of age. We do not knowingly collect personal data from children under 16. If we become aware that we have collected personal data from a child under 16, we will take steps to delete such information promptly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will notify you of any material changes by posting the updated policy on our website and updating the "last updated" date. We encourage you to review this policy periodically.

Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data processing practices, please contact us:

You also have the right to lodge a complaint with the Croatian Personal Data Protection Agency (AZOP) or your local data protection authority if you believe we have not handled your personal data appropriately.

Supervisory Authority

Croatian Personal Data Protection Agency (AZOP)
Martićeva 14, 10000 Zagreb, Croatia
Website: azop.hr